At check-in
When you walk into the hotel check out the lobby, floors, carpet, and common areas. Look for overflowing trash, unmopped floors, and dusty surfaces. Are the exterior lawns and garden areas well-groomed and free of litter? Are there overpowering, ever-present and pungent smells? You don’t have to be a hospitality industry expert to spot the warning signs of uncleanliness.
